Car problems? Arbitration or Court?

[Rall]

Абе Павле ти ко са поредния авто - конструктор ли си кво?
Хората имат правен проблем доколкото разбирам а не търсят мнения на механици кое е по големо дърво - "хонда" правена от неграмотни негри в америка или "крайслер" правен от неграмотни негри в америка!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[ablood]

Хората имат правен проблем доколкото разбирам а не търсят мнения на механици...

Започвайки темата с "Никога повече Додж", авторът всъщност отваря една стара дискусия.

[KVS]

Няма лоши коли, има калпави шофьори. Качвал съм се в стотици (наистина стотици) коли в Канада и съм се нагледал на всичко. Няма с какво да ме изненадат нито едни от производителите. Няма марка, която да няма някакъв проблем с някой от моделите си. Важното е да успеете да го решите с дилъра, а не в съда.
Успех!

[Optimist Creed]

Преди 9 мес. си купихме нова кола. След втория месец запоцнаха проблемите. И основния, скърца когато въртиш пълен ляв и десен. Механиците и инженерите не могат да я оправят и сега отиваме на Arbitration or Court. Някои има ли опит? Дайте съвет кое да изберем? Приемаме всякакви съвети и мнения.
Никога Dodge!!!!

Tova sa stypki za Toyota. Nadiavam se da sa blizki s nuznite za Dodge.
Spravka: http://www.acarplace.com/problems/dealers.html

"When they can't find or fix it... When the service people cannot find problem, ask to take a drive with the mechanic or a service advisor. If they cannot solve it, ask the service advisor to escalate it; if they don't know the term, suggest trying new steps, such as requesting support from Toyota or checking the service bulletins. You can also call the Customer Center and ask them to provide technical assistance to the dealership.

Trying another dealer often works.

You may wish to bone up on the technical service bulletins, available from Alldata. Keep in mind that if you tell them you looked up the bulletin, you will likely be marked as a crank; but if you attribute the information to "a friend with the same car," you'll probably be OK."

"Step by Step. Even if you are in an adversarial relationship, act in a friendly, nonthreatening, non-angry, non-adversarial manner -- but don't take "no" for an answer.

When you have a problem:

Try to resolve it through discussion with the service advisor.
If needed, ask to speak with the service manager.
The next step is to call Toyota, from a pay phone if you have to. Often, work suddenly becomes free or your car gets fixed days or weeks ahead of time.
If your dealer keeps fixing the same thing over and over again, get another dealer, or ask the service manager to escalate the problem (as mentioned earlier).
If your dealer treats you badly, lies to you, etc., get another dealer.
If you have a continuing problem, speak to the people at your zone office (in your owner's manual). Be polite but assertive. Do not threaten them. If they still don't fix the car, politely begin to negotiate.
If you are still having the same problem despite several attempts at repairs, read your lemon law guide (in your glove compartment). File an official lemon law complaint with your state if possible. This will get Toyota's attention and help your negotiation along, but chances are your problem is not serious enough to merit a legally imposed solution.
Important: File any lemon law complaints while you can! In New Jersey, for example, this is the first 18,000 miles - there is also a time limit!

You can also try going through the Customer Arbitration Board.
If all else fails, look through your Yellow Pages to find a lawyer *specializing* in lemon law problems. A good specialist lawyer will probably cheaply negotiate your way to a good settlement. If negotiation is not their first move, they are not the right lawyer. Negotiation yields better settlements than the courts, IMHO.
West's Causes of Acction, Volume 11, contains tutorials and sample complaints for suing auto companies. Blashfield's Automobile Law contains information on car-related lawsuits. Nolo Press more information and publications.
Your chances of getting cash are slim. They will probably buy back your car, giving you credit towards another instead of cash. You will probably not get all of your money back (even as a credit). Most states impose a penalty on each mile of use before the first lemon-type complaint.

If all else fails, or if there is an emergency or a serious issue which cannot be resolved through normal channels, call the state department of consumer affairs immediately. If they are unresponsive, or if the dealer has done something truly offensive, call the state Attorney General's Office. Do not be afraid to call your Congressman; many will help out to get your vote. If the State helps you to get justice, think about it during the next election - would you rather have "no big government interference with business" or "customer protection?"

[PAVLINAP]

Преди 9 мес. си купихме нова кола. След втория месец запоцнаха проблемите. И основния, скърца когато въртиш пълен ляв и десен. Механиците и инженерите не могат да я оправят и сега отиваме на Arbitration or Court. Някои има ли опит? Дайте съвет кое да изберем? Приемаме всякакви съвети и мнения.
Никога Dodge!!!!

Tova sa stypki za Toyota. Nadiavam se da sa blizki s nuznite za Dodge.
Spravka: http://www.acarplace.com/problems/dealers.html

"When they can't find or fix it... When the service people cannot find problem, ask to take a drive with the mechanic or a service advisor. If they cannot solve it, ask the service advisor to escalate it; if they don't know the term, suggest trying new steps, such as requesting support from Toyota or checking the service bulletins. You can also call the Customer Center and ask them to provide technical assistance to the dealership.

Trying another dealer often works.

You may wish to bone up on the technical service bulletins, available from Alldata. Keep in mind that if you tell them you looked up the bulletin, you will likely be marked as a crank; but if you attribute the information to "a friend with the same car," you'll probably be OK."

"Step by Step. Even if you are in an adversarial relationship, act in a friendly, nonthreatening, non-angry, non-adversarial manner -- but don't take "no" for an answer.

When you have a problem:

Try to resolve it through discussion with the service advisor.
If needed, ask to speak with the service manager.
The next step is to call Toyota, from a pay phone if you have to. Often, work suddenly becomes free or your car gets fixed days or weeks ahead of time.
If your dealer keeps fixing the same thing over and over again, get another dealer, or ask the service manager to escalate the problem (as mentioned earlier).
If your dealer treats you badly, lies to you, etc., get another dealer.
If you have a continuing problem, speak to the people at your zone office (in your owner's manual). Be polite but assertive. Do not threaten them. If they still don't fix the car, politely begin to negotiate.
If you are still having the same problem despite several attempts at repairs, read your lemon law guide (in your glove compartment). File an official lemon law complaint with your state if possible. This will get Toyota's attention and help your negotiation along, but chances are your problem is not serious enough to merit a legally imposed solution.
Important: File any lemon law complaints while you can! In New Jersey, for example, this is the first 18,000 miles - there is also a time limit!

You can also try going through the Customer Arbitration Board.
If all else fails, look through your Yellow Pages to find a lawyer *specializing* in lemon law problems. A good specialist lawyer will probably cheaply negotiate your way to a good settlement. If negotiation is not their first move, they are not the right lawyer. Negotiation yields better settlements than the courts, IMHO.
West's Causes of Acction, Volume 11, contains tutorials and sample complaints for suing auto companies. Blashfield's Automobile Law contains information on car-related lawsuits. Nolo Press more information and publications.
Your chances of getting cash are slim. They will probably buy back your car, giving you credit towards another instead of cash. You will probably not get all of your money back (even as a credit). Most states impose a penalty on each mile of use before the first lemon-type complaint.

If all else fails, or if there is an emergency or a serious issue which cannot be resolved through normal channels, call the state department of consumer affairs immediately. If they are unresponsive, or if the dealer has done something truly offensive, call the state Attorney General's Office. Do not be afraid to call your Congressman; many will help out to get your vote. If the State helps you to get justice, think about it during the next election - would you rather have "no big government interference with business" or "customer protection?"

Благодаря ти за отговора!
Ние минахме през вси4ки тези steps. Сега е арбитреишана. Проблема е че не знам кои плаща за този арбитреишан. И какво да очакваме. Ние го разглеждаме само от наша страна: да ги накарат да я оправят или да ни върнат парите. Но все си мисля че нещо изпускам.

Добре, никой ли до сега не е имал такъв проблем? Само ние ли сме каръцу бе да му се не знае? :eek7: :nenam:

Не искам да превръщам темата в спор коя кола е по добра, всяка нова е добра, стига да няма фабричен дефект. Ако го нямяше този дефект колата си е много добра

[vanko22]

Щях да напиша нещо,но се отказах.Айде останете си със здраве.

[speedy]

Проблема е че не знам кои плаща за този арбитреишан. И какво да очакваме. Ние го разглеждаме само от наша страна: да ги накарат да я оправят или да ни върнат парите. Но все си мисля че нещо изпускам.

Това, което е описал Optimist Creed се отнася за Щатите. Законите за различни.

Арбитражът в Канада е безплатен. Виж какво е написалчовек минал през процедурата. При него е има положителен резултат.

[PAVLINAP]

Проблема е че не знам кои плаща за този арбитреишан. И какво да очакваме. Ние го разглеждаме само от наша страна: да ги накарат да я оправят или да ни върнат парите. Но все си мисля че нещо изпускам.

Това, което е описал Optimist Creed се отнася за Щатите. Законите за различни.

Арбитражът в Канада е безплатен. Виж какво е написалчовек минал през процедурата. При него е има положителен резултат.

Благодаря! Това е много полезна информациа, това търсех от дълго време. Ако имате и друга такава информациа, ще сам благодарна да ми я изпратите.

[Bobar]

При купуване проверете Consumer Reports или други рейтинги.
Иначе за Сузуки - японска фирма но с не добро качество за последните години. А исузу е японския боклук.
Другите са доста добри наистина.

[ablood]

При купуване проверете Consumer Reports или други рейтинги.
Иначе за Сузуки - японска фирма но с не добро качество за последните години. А исузу е японския боклук.
Другите са доста добри наистина.

Ти пък, не четеш ли? Щом е японска ,арка, значи е супер!

[albatros]

Ето адреса на корпорейт офиса.
Обаде те се и търсете Customer Service.
Опитайте се да достигнете до някой менажер.


One Riverside Drive West
Windsor, Ontario
N9A 5K3

(519) 973-2000